Loading workspace…
Loading workspace…
Last updated: 2026-07-05
These Terms of Service (“Terms”) form a binding agreement between you and the individual sole trader operating the myPitLab service in England and Wales (“myPitLab”, “Provider”, “we”, “us”). myPitLab is operated as a UK sole trader business, not as a limited company. If you use myPitLab on behalf of a company or other organisation, you represent that you have authority to bind that organisation. Please read these Terms carefully before using the platform.
In these Terms, the Provider is the individual sole trader operating the myPitLab service in England and Wales. Other defined terms:
The Service is intended for professional and business use. You must be at least 18 years old and legally able to enter into contracts. You are responsible for:
We may suspend or restrict access where reasonably necessary to protect the Service, other customers, or legal compliance.
You must not misuse the Service. Without limitation, you must not:
Material breaches may result in immediate suspension or termination without refund, to the extent permitted by law.
As between the parties, you retain ownership of Customer Content. You grant myPitLab a non-exclusive, worldwide licence to host, process, transmit, display, and otherwise use Customer Content solely to provide, secure, maintain, and improve the Service, comply with law, and enforce these Terms.
You are solely responsible for Customer Content and for obtaining all permissions, legal bases, and notices required to collect, upload, and process data through the Service, including personal data, project data, geospatial data, and imagery. You confirm that your use of the Service does not infringe third-party rights and complies with applicable data protection, employment, health and safety, and sector-specific laws.
Our processing of personal data is described in our Privacy Policy. Where we process personal data on your instructions, you act as controller and we act as processor for those processing activities, and you are responsible for your instructions and lawful basis.
You are responsible for maintaining your own backups and records where required for your business, regulatory, or contractual obligations. While we use commercially reasonable safeguards, you should not treat the Service as your sole archive.
Not professional advice. The Service is a software tool. It does not provide surveying, engineering, legal, safety, environmental, or other professional advice. Outputs — including inspections, diagrams, measurements, classifications, quotes, reports, exports, and recommendations — are aids to workflow only.
No guarantee of accuracy or fitness. You remain solely responsible for verifying coordinates, levels, dimensions, pipe data, condition assessments, utility locations, compliance with standards, and suitability of deliverables for your projects. Field conditions, device limitations, connectivity, human error, incomplete inputs, and third-party data may affect results.
AI-assisted features. Where the Service uses automated or AI-assisted functionality, outputs may be incomplete, outdated, or incorrect. AI suggestions must be reviewed by qualified personnel before reliance. Do not use AI outputs as a substitute for independent professional judgment, site verification, or statutory compliance checks.
Third-party and open data. Maps, basemaps, records, and external datasets may be subject to separate terms, accuracy limits, and update delays. We do not warrant third-party content.
Paid features require an active Subscription or other purchased entitlement unless we expressly provide free access. Fees, included usage, overage rates, and plan limits are as shown at checkout, in your account, on our pricing pages, or in an Order. Taxes, levies, and duties are your responsibility unless stated otherwise.
Billing and payment. Unless agreed otherwise, fees are billed in advance through our payment provider (currently Stripe or successor). Invoices and receipts are issued by the Provider in the course of the sole trader business. You authorise us and our payment provider to charge your payment method for recurring fees, usage charges, taxes, and approved one-off purchases. You must keep payment details current.
Auto-renewal. Subscriptions renew automatically for successive periods of the same length unless cancelled before renewal. Cancellation takes effect at the end of the current paid period unless stated otherwise.
Price changes. Unless agreed otherwise in writing, subscription list prices and standard overage rates may be adjusted by up to 10% per year, typically at renewal. We provide at least 30 days' notice before a price change applies to your account. Annual Subscriptions retain their agreed rate for the current paid period. Promotional or custom pricing in an Order prevails for the stated term.
Usage metering. Metered features — including publishes, exports, storage, inspections above allowance, AI credits, and similar usage — are measured by our systems of record. Disputes must be raised within 30 days of the charge date with reasonable detail.
Failed payments and suspension. If payment fails, we may retry charges, restrict paid features, suspend access, or terminate the Subscription after notice where practicable. Reinstatement may require settlement of outstanding amounts.
Refunds and chargebacks. Fees are non-refundable except where required by law or expressly stated in writing. Initiating an unjustified chargeback or payment reversal may result in suspension pending resolution.
Trials and credits. Free trials, credits, or promotional entitlements may be modified or withdrawn at any time. They have no cash value and do not convert to refunds unless expressly stated.
We may offer beta, preview, or experimental features. They are provided “as available”, may change or be withdrawn without notice, and may be less reliable than generally available features. Your use is at your own risk.
We aim to operate a secure and reliable Service but do not guarantee uninterrupted or error-free operation. Maintenance, upgrades, outages, third-party failures, and force majeure events may affect availability. We may modify, improve, or discontinue features where reasonably necessary for security, legal, operational, or commercial reasons.
Unless expressly agreed in a separate written SLA, the Service is provided without uptime commitments or service credits.
The Service, software, branding, documentation, and related materials are owned by myPitLab or its licensors and are protected by intellectual property laws. Except for the limited rights expressly granted, no rights are transferred to you.
Subject to these Terms and payment of applicable fees, we grant Customer a limited, non-exclusive, non-transferable, non-sublicensable right for Users to access and use the Service for Customer's internal business purposes during the Subscription term.
If you provide feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free licence to use them without restriction or compensation.
Each party may receive non-public information from the other. The receiving party will use reasonable care to protect such information and use it only for purposes of the relationship, except where disclosure is required by law or the information becomes public without breach. This section does not limit our use of aggregated or de-identified data for analytics and product improvement.
To the maximum extent permitted by law, the Service and all related materials are provided on an “as is” and “as available” basis. We disclaim all warranties, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, accuracy, non-infringement, and quiet enjoyment.
Without limiting the foregoing, we do not warrant that the Service will meet your requirements, that outputs will be accurate or complete, that defects will be corrected, or that the Service will be uninterrupted or secure.
To the maximum extent permitted by law, myPitLab will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, goodwill, data, business interruption, project delay, regulatory penalty, or procurement of substitute services, even if advised of the possibility.
To the maximum extent permitted by law, our total aggregate liability arising out of or relating to the Service or these Terms will not exceed the greater of (a) the fees paid by you to us for the Service in the twelve (12) months before the event giving rise to the claim, or (b) one hundred pounds sterling (£100).
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.
You acknowledge that the fee levels reflect these limitations and that the Service would not be provided without them.
You will defend, indemnify, and hold harmless the Provider, the proprietor of themyPitLab business, and anyone engaged to assist in providing the Service from and against claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to:
We may assume exclusive control of a matter subject to indemnification, and you will cooperate reasonably at your expense.
You may stop using the Service at any time. You may cancel Subscriptions through account settings or by contacting support, subject to the billing terms above.
We may suspend or terminate access immediately for material breach, non-payment, security risk, unlawful use, or where required by law. We may terminate for convenience on thirty (30) days' notice, or immediately if we discontinue the Service.
Upon termination, your right to access the Service ends. We may delete or disable Customer Content after a reasonable export window, except where retention is required by law or our backup cycles. Sections that by nature should survive will survive, including payment obligations, disclaimers, limitation of liability, indemnity, and governing law.
Neither party is liable for delay or failure to perform due to events beyond reasonable control, including internet or utility failures, labour disputes, acts of government, war, terrorism, natural disasters, or third-party service outages, except for payment obligations accrued before the event.
You must comply with applicable export control and sanctions laws. You may not use the Service if you are prohibited from receiving UK, US, or other applicable jurisdiction exports, or if use would violate sanctions or restricted-party rules.
We may update these Terms from time to time. Material changes will be posted on this page with an updated date. Where required by law or for material adverse changes to paid customers, we will provide additional notice. Continued use after the effective date constitutes acceptance, except where prohibited by law.
These Terms are governed by the laws of England and Wales, without regard to conflict-of-law rules. The courts of England and Wales have exclusive jurisdiction, except that either party may seek injunctive or equitable relief in any competent court to protect intellectual property or confidential information.
Before commencing formal proceedings, the parties will attempt in good faith to resolve disputes through escalation between operational contacts within thirty (30) days of written notice.
The Provider is the individual sole trader operating the myPitLab service in England and Wales. Questions about these Terms can be sent to support@mypitlab.com.
These Terms are provided for contractual clarity. They are not a substitute for independent legal advice tailored to your organisation. If you require the Provider's full legal name for contracts or procurement, request it by email.